facebook reviews online reputation management

Facebook Reviews

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An Underrated Gold Mine for Social Proof – Facebook Reviews: Why it’s Worth it Over the last few years, Facebook has established review pages for local business. Slowly but surely, the Facebook online review system has gained more credibility, with more than 68% of consumers using social networking sites to read online reviews. Frankly, Facebook […]

manage online reputation

Manage Your Online Reputation: What Happens When The Wrong People Manage Customer Service

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What Lessons We Can Learn From Comcast’s Horrible Customer Service? Simple: Outstanding Customer Service Is Critical To Effectively Manage Your Online Reputation Do you hate your customers? Well Comcast does. At least, that’s the online reputation they have allowed to grow online. When it comes to managing their online reputation, it seems like no one’s […]